Plumbing questions, answered
The things people ask us most. If your question isn’t here, call and ask.
Booking and hours
What are your hours?
We’re open Monday–Friday, 9:00 AM–5:00 PM. Closed Saturday & Sunday.
How do I book a plumber?
Call us at (714) 290-9658. That’s the quickest way. You can also email fairdealplumbing.socal@gmail.com or use the form on our contact page. Tell us what’s going on and we’ll set up a time.
Can I describe the problem over the phone first?
Yes, and the call costs nothing. Tell us what you’re seeing and hearing. A lot of the time we can tell you what it probably is before anyone comes out.
Do you have a shop I can visit?
No. We work out of our truck, not a storefront, so we come to your home.
Pricing and payment
Are estimates free?
Yes, estimates are free. We’ll tell you what the job needs and what it will cost before you decide anything.
Will I know the price before work starts?
Yes. You get the price before we start, and the work doesn’t begin until you’ve said yes to it.
What payment methods do you accept?
We accept cash, check, credit card, Zelle, and Venmo.
What if something isn’t right after the job?
If something isn’t up to par after we’ve been out, give us a call and tell us what’s going on. We’ll work with you to make it right.
Licensing and service area
Are you licensed and insured?
Yes. We’re a licensed California contractor, license #1020242, and we’re insured. You can look up the license on the Contractors State License Board website.
What areas do you serve?
We serve Orange and the surrounding Orange County communities. If you’re not sure whether you’re in range, call and ask.
Do you work on homes or businesses?
Homes. We’re a residential plumbing company, so our work is in people’s houses rather than commercial buildings.
Services
Do you repair water heaters, or only replace them?
Both. If the heater can be repaired, we repair it. If it’s time for a new one, we install it with the venting, seismic strapping and connections done to code. More about water heaters.
Do you install tankless water heaters?
Yes. If you’re deciding between a tank and tankless, we’ll walk you through what makes sense for your house and leave the choice to you.
How do you find a leak under a slab or behind a wall?
We use electronic leak detection equipment to find where the water is actually coming from before anyone opens up the floor or the wall. That means a smaller opening and a smaller repair. More about leak detection.
Do you install and repair gas lines?
Yes. New lines for a range, dryer, water heater, fire pit or BBQ, plus repairs to older lines. Every line gets tested before we call the job finished. More about gas lines.
Do you do the plumbing for kitchen and bathroom remodels?
Yes. That covers the rough-in plumbing behind the walls and the fixtures once the room is finished. See kitchen plumbing and bathroom plumbing.
Reviews
Where can I read your reviews?
We’re rated 5.0 on Yelp across 21 reviews. Read them on Yelp, or see a selection on our reviews page.
Still have a question?
Call and tell us what’s going on. You’ll get a straight answer about what it needs and what it’ll cost.
(714) 290-9658Monday–Friday, 9:00 AM–5:00 PM · Closed Saturday & Sunday